FAQ
A Trusted Name to Offer the Best CCTV Security Cameras Installation Brisbane
In today's world, the crime rate has increased much more than anyone could imagine or think of. Hence, securing the residence, office, commercial and industrial space has become highly important. If you are looking for the best possible and long-lasting solution, installing a robust security system is a smart decision you can easily make. For this, you can trust the experts of Top Security CCTV. Our professionals are highly committed to offering the best CCTV security camera installation in Brisbane and helping you protect your assets.
Frequently asked questions
General questions
What types of CCTV systems do you offer?
We offer a range of CCTV systems, antenna installation, and data cabling services. We also offer customised CCTV solutions to meet the specific needs of our clients.
What are the benefits of installing a CCTV system?
Installing a CCTV system can provide several benefits, such as deterring criminal activity, improving safety and security, monitoring employee behaviour, and providing evidence in case of theft or other crimes.
How do you ensure the quality of the CCTV systems?
We source CCTV systems from reputable manufacturers and conduct rigorous testing to ensure that they meet the highest standards of quality and performance. We also offer a 12 months equipment and workmanship warranty.
Do you offer after-sales support?
Yes, we provide ongoing technical support to ensure our clients are satisfied with their CCTV systems. Please note, a call out fee from $150 may apply if there was no product or workmanship fault.
Technical questions
The mobile app is slow.
- Ensure you have the latest version of the app.
- Clear your mobile browser history.
- Check your upload internet speed, if between 1- 4 Mbps, this may cause the app to be slow. Please contact your internet provider.
- There may be an issue with the app. Before deleting and reinstalling the app, please ensure to note your username and password. Otherwise, a technician will need to reset your password and a call-out fee will apply.
Why will the video not load on the app?
- Ensure you have the latest verison of the app.
- Check the ethernet cable is connected securely to the recorder box and modem.
- 3G mobile coverage may be unable to load video images.
Cannot open the mobile app.
- Ensure you have the latest verison of the app.
- Clear your mobile browser history.
- 3G mobile coverage may be unable to load video images.
- Internet is not connected to the recorder box due to internet is down/maintenance or slow between 1- 4 Mbps upload speed.
- Check the ethernet cable is connected securely to the recorder box and modem.
- There may be an issue with the app. Before deleting and reinstalling the app, please ensure to note your username and password. Otherwise, a technician will need to reset your password and a call out fee will apply.
“Video channel is offline” or “Failed to find network host” error message.
- Your home internet may be dropping out, which does not allow you to view.
- Check the ethernet cable is connected securely to the recorder box and modem.
- NVR system – will not record the image until the ethernet cable is connected to the recorder box.
- DVR system – will continue to record the image.
No image on app or monitor/TV.
- Check recorder box power adapter(s) are securely connected to the power board/power point outlet.
Power outage and no recording/video/image.
- No power to the recorder box means no recording activity is available and mobile app is not available. When this occurs, please switch off the recorder box for 1 minute, then switch on again. Please allow 10 minutes for the recorder box to reset, then you can view on the mobile app.
Changed internet provider.
- Connect the current ethernet cable to the new modem. Then switch off the recorder box for 5 minutes, then turn on again to reset.
Video is not continuously recorded/missing recording.
- This may be due to a power overload on your power board. Check your power board load capacity.
- Power board/power point may be faulty. Test both your power board and/or power point outlets.
The app has been deleted and cannot remember password.
- A technician will need to reset your password. Please note, a call out fee will apply.
If your issue persists after following the troubleshooting steps, please contact our technician, Peter 0406 419 069 during business hours, Monday – Saturday 8am to 5pm.
